Do you have a problem with a company from Germany or another EU country? Disputes between consumers and companies can usually be resolved amicably with the help of an arbitration board. If the contract was concluded online, consumers can use the European Online Dispute Resolution Platform of the EU Commission (ODR platform for short) to contact the right dispute resolution body.

On the one hand, the ODR platform offers the option of submitting a "complaint" against the company; on the other hand, consumers and companies can seek a "direct discussion". If no agreement can be reached, the company can use the platform to contact a suitable dispute resolution body.

There are recognized arbitration bodies throughout Europe that help consumers and businesses to resolve their disputes. Consumers are often reluctant to go to court, especially for small disputes. Arbitration boards can then be an alternative. They work neutrally, quickly, competently and are usually free of charge for consumers.

The ODR platform offers central access to all recognized dispute resolution bodies in the EU, Iceland, Liechtenstein and Norway. The competent dispute resolution body is usually located in the country from which the company originates. The translation tool integrated into the platform helps to overcome language barriers. As the national contact point for the ODR platform, the European Consumer Center Germany advises consumers and businesses on how the platform works and on the subject of dispute resolution bodies.

NOTE : Here you can also find the information in plain language .