Obtain information from the customs administration

Service Description

Are you not sure whether you have to pay tax in Germany on a product you bought abroad? Do you have a question about vehicle tax or a user question about online customs applications?

In many cases, you can get information from the Central Information Office of the Customs Administration.

You can also find a lot of helpful information on the Customs Administration website.

You can obtain information on the following topics from the Central Information Office of the Customs Administration:

  • Imports into Germany
  • Exports from Germany
  • Customs tariff
  • Excise duties
  • Financial control of undeclared work
  • Motor vehicle tax
  • Online application of the customs, for example:
    • Citizen and business customer portal and services offered therein
    • Internet customs declarations (import, export, postal consignments)
    • ATLAS (Automated Tariff and Local Customs Clearance System)
    • EMCS (Excise Movement and Control System)
    • goAML (online portal for suspicious activity reports on money laundering)

Please note that the Customs Administration cannot replace legal or tax advice and cannot influence the official decisions of other specialized authorities.

Information provided by the Central Information Office of the Customs Administration does not establish any legal claims and refers exclusively to the provisions applicable in Germany. The customs regulations of other countries are not available to German Customs.

Source: Zuständigkeitsfinder Thüringen (Linie6PLus)

Competent Authority

Generalzolldirektion (GZD), Service Desk Zoll (Anwenderfragen)

Postal address
Post office box 100761
01077 Dresden, Stadt
Telephone
+49 800 8007-5452
Telephone
+49 228 303-26090
Fax
+49 228 303-97925
DE-Mail
auskunft-zoll.gzd@zoll.de-mail.de
Opening times

Call times:

Monday 08:00 a.m. - 5:00 p.m.

Tuesday 08:00 - 17:00

Wednesday 08:00 - 17:00

Thursday 08:00 - 17:00

Friday 08:00 - 17:00

Further Authorities

Generalzolldirektion (GZD), Zentrale Auskunft Kraftfahrzeugsteuer
Postal address
Post office box 100761
01077 Dresden, Stadt
Telephone
+49 228 303-26010
Telephone
+49 351 44834-550
Fax
+49 228 303-97926
DE-Mail
auskunft-zoll.gzd@zoll.de-mail.de
Generalzolldirektion (GZD), Zentrale Auskunft Zoll
Address
Carusufer 3 - 5
01099 Dresden, Stadt
Telephone
+49 228 303-26020
Telephone
+49 228 303-26030
Telephone
+49 228 303-26040
Fax
+49 228 303-97924
DE-Mail
auskunft-zoll.gzd@zoll.de-mail.de