Service Finder
Report faulty and non-compliant electrical products
Service Description
If you have radio equipment, electrical products or fixed installations that interfere with or are interfered with by other electronic products, you should report them to the Federal Network Agency. You can also report dangerous radio equipment to the Federal Network Agency.
In principle, the Federal Network Agency randomly checks radio equipment and electrical products from the areas of household appliances and power tools, lighting, IT products, consumer electronics or radio equipment including products with integrated WLAN or Bluetooth. These can be, for example:
- Mixers or drills that interfere with radio reception, for example
- LED lights that interfere with radio reception,
- Radio alarm clocks that cause interference to the radio,
- Radio headphones that cause radio interference or
- Interference transmitters or jammers that deliberately make mobile phone reception on trains or in cinemas impossible.
- Smartphone or cell phone with dangerous charging cable or power supply unit
During the inspection, the Federal Network Agency checks, for example
- whether the CE mark on the product is present and correct,
- whether the product can be identified and whether the manufacturer's or introductory information is correct,
- whether the product is accompanied by German operating instructions with instructions for use and warnings,
- whether a correct declaration of conformity (for radio equipment) is available, which proves that the product complies with the applicable regulations,
- whether the product can cause radio interference or is inadmissibly interfered with by other products
- whether radio equipment complies with device safety
- whether the product violates personal rights, for example because it can transmit sound or images unnoticed.
You can sometimes recognize that a product is dangerous or does not meet European requirements before you buy it. But even if you only notice the defect later, you should report the product.
Process flow
If you wish to register an electrical or electronic device, proceed as follows:
- Go to the website of the federal portal verwaltung.bund.de and fill out the application form electronically.
- If you have pictures of the product or defect, upload them.
- If possible, provide specific details of the product and the place of purchase.
Alternatively, you can submit the notification informally by e-mail to marktueberwachung@bnetza.de.
The Federal Network Agency may contact you again if there are any queries. Your notification ends the procedure for you for the time being.
Your notification will be treated confidentially and will not be disclosed to the economic operators involved.
Requirements
You have seen or purchased the defective or non-compliant product in a store or via an online store.
Which documents are required?
- if applicable, photos of the defective product as a whole
- if applicable, further images of the product or the defect
- any accompanying documents, such as the operating instructions or proof of purchase
What deadlines do I have to pay attention to?
There are no deadlines.
Processing duration
The reports are investigated within the scope of the resources available, therefore an average processing time cannot be specified. the reports are investigated within the scope of the resources available, therefore an average processing time cannot be specified.
Legal basis
- Article 4 of the Directive on the harmonization of the laws of the Member States relating to electromagnetic compatibility 2014/30/EU (EMC Directive)
- § Section 22 of the Electromagnetic Compatibility Act (EMVG)
- Article 11(3)(e) of Regulation (EU) 2019/1020 of the European Parliament and of the Council
Applications / forms
No legal remedies are provided for.
What else should I know?
There are no indications or special features.
Further Information
Author
Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway (BNetzA)
The text was automatically translated based on the German content.
- Notification of non-compliant electromagnetic devices Receipt
Remark: Display of performance in the source portal
Technically approved by
Federal Ministry of Economics and Climate Protection (BMWK)
Professionally released on
12.04.2023
Source: Zuständigkeitsfinder Thüringen (Linie6PLus)
Start your request directly online:
Competent Authority
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA) - Referat 411
Postal address
55003 Mainz
Opening times
Service hours
Monday 09:00 a.m. - 16:00 p.m.
Tuesday 09:00 a.m. - 16:00 p.m.
Wednesday 09:00 a.m. - 4:00 p.m.
Thursday. 09:00 a.m. - 16:00 p.m.
Friday: 09:00 am - 3:00 pm