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Report benefits from statutory accident insurance and expenses for property damage in the event of emergency aid

Service Description

People who make a special effort in the public interest are protected by statutory accident insurance. The German Social Code (SGB VII) refers to this as "persons providing assistance".

If you personally provide assistance to other people in an emergency and suffer an accident in the process, you will receive the same benefits from statutory accident insurance as employees in the event of an accident at work. Material damage caused while providing assistance is also reimbursed, such as damage to spectacles. The accident insurance fund of the federal state in which the assistance was provided is responsible.

In some federal states, emergency helpers receive a first aid card from the fire department, the police or the chaplains at the scene of the accident. This may help to clarify your claim.

This statutory accident insurance cover also exists abroad if your place of residence is in Germany or if you usually stay in Germany. In this case, the accident insurance fund of the federal state in which you live is responsible.

The statutory accident insurance does not pay compensation for pain and suffering.

Accidents in the context of professional or other organized activities, for example with the fire department or police, are not covered by the benefits described here.

You may also have claims under the Victims Compensation Act (OEG). The state pension authorities are responsible for this.

Process flow

You can apply for assistance benefits online or by post.

Online service:

  • Call up the online service.
  • You will be guided through the procedure on the accident insurance service portal.
  • You can log in.
    • If you would like to receive a reply from your Berufsgenossenschaft or accident insurance fund in the mailbox of your BundID account or My Company Account, you must have an account and authenticate yourself.
    • If you would like to receive the reply by post, you can continue without registering.
  • Select your responsible employers' liability insurance association or accident insurance fund or find them using the industry search.
  • Upload the required documents.
  • Complete the online form and send it off.
  • Your notification will be automatically forwarded to your employers' liability insurance association or accident insurance fund.
  • You will receive feedback via the desired channel.

Online service of your employers' liability insurance association or accident insurance fund:

  • If you have access to the portal of your employers' liability insurance association or accident insurance fund, you can also submit the notification electronically there if necessary.

Message by post:

  • Send an informal letter to your employers' liability insurance association or accident insurance fund.
  • Make sure you provide the required information and enclose the necessary documents.

Requirements

You have:

  • pursued or arrested a person who is committing or has committed a criminal offense, or
  • personally intervened to protect a person who was unlawfully attacked or
  • provided assistance in the event of an accident or common danger or emergency, or
  • rescued another person from considerable present danger to their health or
  • were called upon by a public institution such as the police or fire department to provide assistance

and have thereby

  • suffered damage to health or
  • suffered damage to health or property.

Which documents are required?

  • Detailed description of the facts of the case (memory record)
  • If applicable, sketches, photos, names and addresses of witnesses and the like
  • Documents with file numbers of involved authorities such as police, public prosecutor's office, pension office, etc.
  • Proof or invoices for material damage incurred
  • If applicable: first aid card issued by the fire department, police or chaplain at the scene of the accident. This only applies in some federal states, for example Berlin, Hesse and North Rhine-Westphalia.

What are the fees?

There are no costs.

What deadlines do I have to pay attention to?

There is no deadline.

Processing duration

Processing Time: 1 - 2 Weeks
You will receive a confirmation of receipt without delay. The actual processing time depends on the scope and completeness of the information provided.

Legal basis

Applications / forms

  • Appeal
  • Detailed information on how to lodge an appeal can be found in the notification from your employer's liability insurance association or accident insurance fund.

Appeal

Forms available: No

Written form required: No

Informal application possible: Yes

Personal appearance necessary: No

Online services available: Yes

Further Information

Author

Forwarding service: Deep link to the original portal

German Social Accident Insurance (DGUV)

The text was automatically translated based on the German content.

Technically approved by

Federal Ministry of Labor and Social Affairs (BMAS)

Professionally released on

06.01.2023

Source: Zuständigkeitsfinder Thüringen (Linie6PLus)

Start your request directly online:

Competent Authority

Deutsche Gesetzliche Unfallversicherung e.V. (DGUV)

Address
Glinkastraße 11568
10117 Berlin, Stadt
Telephone
+49 800 6050404
E-Mail
Contact us
WWW
German Social Accident Insurance (DGUV)
Other

Sign telephone: sip:dguv@gebaerdentelefon.dguv.de

ISDN Videophone for deaf or hearing-impaired people: +49 800 60 50 415

Further Authorities