Service Finder
Report possible discrimination in access to railroads and railroad service facilities
Service Description
Are you an access-authorized company or access-authorized person who believes that a railroad infrastructure company is discriminating against you or restricting your rights with regard to access to railroad infrastructure or service facilities? Then you can report this to the Federal Network Agency. The Federal Network Agency is responsible for monitoring access to the railroad infrastructure.
If you as a passenger feel that your rights are being restricted, for example due to delays and the associated consequences, you can contact the Federal Railway Authority (EBA).
You can submit your complaint (notification of discrimination) informally by post, e-mail, fax, telephone or online. It should contain in particular
- a precise description of the facts from your point of view
- the date of the possible discrimination
- the name of the company by which you believe you have been discriminated against
Process flow
You can send your submission (notification of discrimination) to the Federal Network Agency online, by e-mail, fax, telephone or in writing by post.
Submit your entry (notification of discrimination) online:
- Call up the online form "Netzzugangseingabe" on the federal portal verwaltung.bund.de. This will guide you step by step through the necessary information, which you can enter electronically.
- You can upload the documents as a file.
- An employee of the Federal Network Agency will contact you.
Submit your entry (notification of discrimination) by e-mail, fax, telephone or post:
- You can send the submission informally to the Federal Network Agency.
- Please describe your case as precisely as possible and - if available - add documents that prove the possible discrimination.
An employee of the Federal Network Agency will contact you.
Requirements
They are entitled to access railroad tracks and service facilities in accordance with the Railway Regulation Act.
Which documents are required?
If available: Documents or photos that substantiate your descriptions, for example:
- train path applications
- Route construction plans
- Correspondence with the accused company
- Charging regulations
- Terms of use
- Decisions on train path allocation
What are the fees?
There are no costs for you.
What deadlines do I have to pay attention to?
There are no deadlines.
Processing duration
Processing Time: 2 - 6 Weeks
Legal basis
Applications / forms
- Appeal to the Ruling Chamber 10 of the Federal Network Agency
- Legal recourse via the Cologne Administrative Court
What else should I know?
There are no indications or special features.
Further Information
Technically approved by
Federal Ministry for Digital and Transport Affairs (BMDV)
Translation reference
The text was automatically translated based on the German content.
Source: Zuständigkeitsfinder Thüringen (Linie6PLus)
Start your request directly online:
Competent Authority
Bundesnetzagentur (BNetzA) Referat 703
Address
53113 Bonn, Stadt
