Service Finder
Distance selling: consumer information, contracts and revocation, delivery
Service Description
Consumer contracts and guarantees
When concluding contracts with consumers, you must comply with European and national fairness and transparency requirements and ensure that your contracts do not contain unfair terms. In this way, you can ensure that your company is "consumer law compliant".
Find out about your responsibilities under consumer contracts and your obligations to your customers, e.g. the 14-day cooling-off period for online, off-premises and distance selling. Learn more about the legal guarantee and warranty in each EU country.
E-commerce, distance selling and off-premises sales
Certain rules apply to distance selling, i.e. the sale of goods without personal contact with the customer. For example, you must provide clear information in writing. Your customer can cancel the contract within 14 days without penalty and without giving a reason.
Further Information
The Your Europe portal provides comprehensive information for citizens and businesses.
Author
The text was automatically translated based on the German content.
- Distance and off-premises sales: information to be provided to consumers in advance, written contract confirmation, withdrawal from a contract, delivery of goods, other specific obligations
Remark: Display of performance in the source portal
Technically approved by
Your Europe Portal (European Commission)
Professionally released on
20.07.2022
Source: Zuständigkeitsfinder Thüringen (Linie6PLus)
Competent Authority
Your Europe Portal (Europäische Kommission)
Postal address
Remark: European Commission DG Internal Market, Industry, Entrepreneurship and SMEs Service Center for the Internal Market B-1049 Brussels BELGIUM
