Many people are afraid of dealing with authorities and institutions. They often come into contact with notices, are dissatisfied or cannot find their way around the "jungle of authorities" at all or only inadequately. For this reason, some cities and municipalities have set up a citizens' advisoryservice to which citizens seeking help can turn.

The citizens' advisory service will help you if you need to clarify or settle something with a public institution. It acts as an intermediary between you as a citizen and the administration and other authorities and institutions.