Basic supply for energy delivery

The basic supply is the supply of energy by the supplier to household customers. and household customers in low-voltage electricity or low-pressure gas at general prices and conditions.

The basic supplier is the energy supply company that operates locally in your local grid area supplies most household customers with electricity and/or gas. If you do not know which company is your basic supplier, you can ask this question to the local grid operator with this question. All household customers are entitled to are entitled to a basic supply .

Is the connection subject to payment?

There is no fixed amount for the costs of establishing or changing the grid connection to the gas or electricity grid. In any case, the connection costs and construction costs must be calculated separately by the grid operator and shown in detail to the connection users.

A construction cost subsidy may only be charged for electricity connections with a power requirement of over 30 kilowatts. Therefore the normal domestic electricity connection usually not affected .

For gas connections a construction cost subsidy can be charged in any case, because there is no power limit as with an electricity connection. The general price for the basic supply usually consists of an consumption-dependent working price and a fixed basic price.

What happens when I move into a house with an existing connection?

The consumption of energy, for example by activating the light switch, automatically automatically creates an energy supply contract with the basic supplier.

Would you like to remain in the basic supply contract?

Then you must inform the basic supplier in writing when you move in that you will receive energy from them. The basic supplier will confirm the conclusion of the contract in writing.

Would you like to change your supply contract?

If you do not wish to remain in the basic supply after moving in, you can terminate the basic supply contract with a terminate the basic supply contract with 14 days' notice . It is best to look for a new supplier beforehand. However, you can usually also conclude a contract outside the basic supply before you move in.

How do you deal with problems or complaints and who should you contact?

As a consumer, household customer within the meaning of the Energy Industry Act, you have a statutory right to a complaints procedure with the company with which you have concluded a contract for energy supply or energy metering.

Are you of the opinion, for example, that your bill is incorrect or that a certain service has not been provided? Then you can complain directly to the company .

You can obtain a template for your consumer complaint from the Federal Network Agency and fill it out directly on your computer or print it out.

Send your complaint in writing, for example by letter, fax or e-mail, directly to your contractual partner. Complaints can also be made by telephone, but it is difficult to provide evidence.

What do you do if an invoice cannot be paid?

If the additional payment is so high that you cannot pay it from your income, you should contact the local job center or, if you are unable to work, the social welfare office. Even if you have a low income, you can apply for benefits from the job center or social welfare office from the Jobcenter.

Additional payments from utility and heating bills are considered as a need in the month in which you receive the additional claim. It is important that you submit this application in the month in which an additional payment is due.

How can you dispose of household waste and what recycling systems are available?

The collection and disposal of household waste is also known as the dual system system. This refers to the fact that the industry is obliged by the German Packaging Ordinance to take-back their products . They fulfilled this obligation by introducing the Green Dot.

Since 2009, it is no longer decisive whether the Green Dot is on the packaging or not. This is because all manufacturers must have joined a dual system that recycles the used packaging. In the meantime, various dual systems are competing with each other and work with different labels. So, even if there is no longer a label on the packaging in future, you should always dispose of your packaging waste via the packaging waste via the "yellow garbage can" or the "yellow bag" . Paper or glass packaging is collected in paper bins/containers or glass containers

The packaging is then sent to sorting and recycling plants into different fractions and recycled to the highest possible quality.