You can submit the application for arbitration proceedings online:

• Call up the online application for arbitration on the website of the Federal Network Agency.
• In the application, describe the facts of the case and your claims. You can upload additional documents as attachments and send them together with the application.
• The conciliation body Post will check whether the requirements for conciliation proceedings are met.
• If the application is made by consumers, participation is mandatory for the postal company. In all other cases, the Federal Network Agency first asks the postal company whether it will participate in the conciliation procedure.
• If the procedure is successful, the arbitration board hears the parties to the dispute and evaluates the arguments and evidence presented by both sides.
• In most cases, the procedure is conducted in writing or by e-mail.
• Only if the Swiss Post conciliation board deems it necessary and both parties to the dispute agree, can it schedule a meeting to discuss the facts of the case orally.
• If necessary, the Postal Conciliation Board will submit a specific proposal for an agreement.
• Neither party is obliged to accept the settlement proposal. If no agreement is reached, the conciliation procedure ends with this statement.
• You will receive notification of the outcome of the conciliation procedure.

You can also submit your request by letter, e-mail or fax:

• You can use the "Request for conciliation" form on the website of the Federal Network Agency.