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Apply for reimbursement of costs for damaged or destroyed aids

Service Description

If an aid you are using is damaged or lost in an accident at work, on the way to work or at school, the statutory accident insurance will compensate you for the damage.

The following, for example, are considered aids

  • prostheses
  • orthopaedic footwear
  • support corsets
  • medical wheelchairs/wheelchairs
  • walking sticks
  • eyeglasses and
  • hearing aids

It does not matter for what reason you need the aid.

If it is damaged, you can claim reimbursement of the repair costs. If your aid has been destroyed or lost, the statutory accident insurance will cover the costs of a new aid. This must correspond to the previous aid in terms of features, function and price.

The aim is for you to be able to use the aid again in the same way as before the accident ("in rem restitution"). The statutory accident insurance will therefore compensate you for the actual damage incurred.

You are not entitled to claim compensation from the statutory accident insurance for luxury versions of aids that serve as decoration or jewelry.

Process flow

You can apply for reimbursement of costs for damaged or destroyed aids online or by post.

Online service:

  • Call up the online service.
  • You will be guided through the process on the accident insurance service portal.
  • You can log in.
    • If you would like to receive a reply from your Berufsgenossenschaft or accident insurance fund in the mailbox of your BundID account or My Company Account, you must have an account and authenticate yourself.
    • If you would like to receive the reply by post, you can continue without registering.
  • Select your responsible employers' liability insurance association or accident insurance fund or find them using the industry search.
  • Upload the required documents.
  • Complete the online form and send it off.
  • Your notification will be automatically forwarded to your employers' liability insurance association or accident insurance fund.
  • You will receive feedback via the requested channel.


Online service of your employers' liability insurance association or accident insurance fund:

  • If you have access to the portal of your employers' liability insurance association or accident insurance fund, you can also submit the notification electronically there if necessary.

Message by post:

  • Send an informal letter to your employers' liability insurance association or accident insurance fund.
  • Make sure you provide the required information and enclose the necessary documents.

Requirements

The costs can only be covered if the following conditions are met:

  • There has been an accident, i.e. a damaging, temporary event affecting the person from the outside.
  • Your aid was damaged or lost in the accident.
  • You were wearing the aid on your body at the time of the accident. For example, there is no compensation if your glasses are kept in your briefcase and the bag is lost on the train.
  • Your medical aid must have been damaged during an activity covered by statutory accident insurance (e.g. at work, in daycare, at school, while studying). However, you do not necessarily have to have been using it (for example, if reading glasses carried in your breast pocket are damaged in an accident).
  • There must be proof of the accident (for example, an accident report from the employer or school).

Which documents are required?

  • Invoice for the damaged or lost aid
  • Cost estimate for the new aid
  • Invoice for the new assistive device or the repair invoice
  • Notification of the accident at work, commuting accident or school accident by the employer or school authority
  • Please ask your employer's liability insurance association or accident insurance fund whether you need to submit any further documents and, if so, which ones.

What are the fees?

There are no costs.

What deadlines do I have to pay attention to?

There are no deadlines.

Processing duration

Processing Time: 1 - 4 Weeks

Legal basis

Applications / forms

  • Appeal
  • Detailed information on how to lodge an appeal can be found in the notification from your employer's liability insurance association or accident insurance fund.

Appeal

  • Forms available: no
  • Written form required: no
  • Informal application possible: yes
  • Personal appearance necessary: no
  • Online service available: yes

Further Information

Author

German Social Accident Insurance (DGUV)


Forwarding service: Deep link to the original portal

The text was automatically translated based on the German content.

Technically approved by

Federal Ministry of Labor and Social Affairs (BMAS)

Professionally released on

07.02.2023

Source: Zuständigkeitsfinder Thüringen (Linie6PLus)

Start your request directly online:

Competent Authority

Deutsche Gesetzliche Unfallversicherung e.V. (DGUV)

Address
Glinkastraße 11568
10117 Berlin, Stadt
Telephone
+49 800 6050404
E-Mail
Contact us
WWW
German Social Accident Insurance (DGUV)
Other

Sign telephone: sip:dguv@gebaerdentelefon.dguv.de

ISDN Videophone for deaf or hearing-impaired people: +49 800 60 50 415

Further Authorities