Always obtain a doctor's prescription before you make use of therapeutic products.

If you have made a co-payment, you can submit the co-payment receipt online or by post.

Online service:

• Call up the online service.
• You will be guided through the procedure on the accident insurance service portal.
• You can log in.
  • If you would like to receive a reply from your Berufsgenossenschaft or accident insurance fund in the mailbox of your BundID account or My Company Account, you must have an account and authenticate yourself.
  • If you would like to receive the reply by post, you can continue without registering.
• Select your responsible employers' liability insurance association or accident insurance fund or find them using the industry search.
• Upload the required documents.
• Complete the online form and send it off.
• Your notification will be automatically forwarded to your employers' liability insurance association or accident insurance fund.
• You will receive feedback via the desired channel.

Online service of your employers' liability insurance association or accident insurance fund:

• If you have access to the portal of your employers' liability insurance association or accident insurance fund, you can also submit the notification electronically there if necessary.

Message by post:

• Send an informal letter to your employers' liability insurance association or accident insurance fund.
• Make sure you provide the required information and enclose the necessary documents.