The principle of official investigation applies in statutory accident insurance. This means that your employer's liability insurance association or accident insurance fund will carry out all necessary investigations on its own initiative ("ex officio") as soon as it learns of your accident at work or commuting accident or an occupational illness.

• Any necessary basic and treatment care is prescribed by the attending physician.
• The doctor's prescription must contain all the necessary details (such as the type, duration and daily number of hours of care).
• Home nursing care must be organized in accordance with the care plan drawn up by the treating hospital.
• The prescription must be approved by your employer's liability insurance association or accident insurance fund before home nursing care can begin.
• You and the attending doctor will be informed of the decision by your employer's liability insurance association or accident insurance fund.

The attending physician must ensure that the home nursing care is carried out properly and is successful.

You can also contact your employers' liability insurance association or accident insurance fund online or by post.

Online service:

• Call up the online service.
• You will be guided through the procedure on the accident insurance service portal.
• You can log in.
  • If you would like to receive a reply from your Berufsgenossenschaft or accident insurance fund in the mailbox of your BundID account or My Company Account, you must have an account and authenticate yourself.
  • If you would like to receive the reply by post, you can continue without registering.
• Select your responsible employers' liability insurance association or accident insurance fund or find them using the industry search.
• Upload the required documents.
• Complete the online form and send it off.
• Your notification will be automatically forwarded to your employer's liability insurance association or accident insurance fund.
• You will receive feedback via the desired channel.

Online service of your employers' liability insurance association or accident insurance fund:

• If you have access to the portal of your employers' liability insurance association or accident insurance fund, you can also submit the notification electronically there if necessary.

Message by post:

• Send an informal letter to your employers' liability insurance association or accident insurance fund.
• Make sure you provide the required information and enclose the necessary documents.