We are your direct contact for cross-border consumer issues and will help you free of charge if you have problems with a retailer from another EU country.

Are you unsure how to recognize a reputable online store on the Internet? You don't know exactly what to look out for when buying a car in another EU country?

Or do you have problems with a company from another EU country and can't get any further on your own, for example in the event of a flight delay or problems with an online store?

We will be happy to advise and inform you about your consumer rights in the EU.

As part of the network of European Consumer Centers (ECC-Net), we can help you to exercise your consumer rights throughout the European Single Market.

NOTE : Here you can also find the information in plain language .