You can submit your request or application online, by post, fax or e-mail.
To submit your request or application, proceed as follows:
Online:

• Call up the customs portal.
  • To be able to use the customs portal, you must register once at www.zoll-portal.de.
• Log in with your access data for ELSTER (electronic tax return). As a private individual, you can also use the online ID function of your ID card or your BundID to register.
  • If you do not yet have an ELSTER account or BundID account, you will need to register separately once.
• Call up the "Other tax applications and notifications" service and select the "Other applications and notifications" or "Tax guarantor" form.
• Complete the form and upload any required documents.
• Send the form to the responsible main customs office or the General Customs Directorate (GZD).
• If necessary, the main customs office or the GZD will request further evidence or declarations from you.
• The main customs office or the GZD will answer your request or decide on your application with an electronic decision.

By post, fax or e-mail:

• As a rule, you can submit your request or application informally.
• Forms are available for the following topics:
  • Tax guarantor
  • Security transfer agreement
  • Notice of assignment/notice of pledge
• Use these if they are relevant to your case.
• Enclose any necessary documents.
• Submit the request or application to the responsible main customs office or the General Customs Directorate (GZD).
• If necessary, the main customs office or the GZD will request further evidence or declarations from you.
• The main customs office or the GZD will answer your request or decide on your application with a decision.